RESERVATION AND CONFIRMATION Enquiries or hotel reservations and Tour Services must be through Within Earth Holidays Office. Maximum information is required in order to handle your reservation efficiently. Please advise exact:

• i) Arrival/departure dates and flights details
• ii) Hotel, number/type of rooms and meals required
• iii) Guide requirements
• iv) Names of clients in full with gender (Mr/Mrs/Miss etc)

All reservation requests will be confirmed by e-mail,Online Booking System
All Bookings Confirmed on Onlinewe System are Guaranteed.

REPLY FROM Within Earth Holidays All bookings requested will be replied by fax or email within 24 hours/Malaysian working days. If you do not receive any reply from us within these period, kindly resend your request as the message could have been gabled or lost in transmission. Proof of sending is not proof of receipt.

BOOKING INSTRUCTIONS Reservations must be made throughWithin Earth Holidays by:

E Mail: book@withinearth.com
OR
Fax: (+603)2166 0418
OR
WWW.ONLINEWE.NET

PAYMENT Full payment must be received before clients arrival. Failure to comply with this condition may result in the cancellation of all reservations without prior notice. If required, proforma invoice can be sent together with confirmation. However Within Earth Holidays can offer a limited credit facility equivalent to the amount of a bank guarantee or a deposit payment. Payment can be made via telegraphic transfers to our bankers: Or pay the amount directly to our sales points only for in KSA For agents located in (KSA Only)

Bank Account : HSBC BANK - KUALA LUMPUR -MALAYSIA
Beneficiarys Name: WITHIN EARTH HOLIDAYS SDN.BHD
Account No: 003-014776-701
SWIFT Code: HMABMYKL

PAYMENT DISPUTE In the event of any dispute over invoices, the total sum claimed byWithin Earth Holidays shall be paid first. After reconciliation between both parties, Within Earth will then issue a Credit Note or a supplementary invoice to effect the adjustments.

REFUNDS After commencement of tours, no refund in full or in part will be given for services included in the programme that are not utilised.

VOUCHER NUMBER Kindly advise the voucher number for all arrangements required to Within Earth upon confirmation. A copy of your itinerary should be accompanied with your voucher number and these items must be received by Within Earth at least 07 days prior to the arrival of your clients. Should your voucher number stipulate services other than originally required for, we reserve the right to collect the cost of such services directly from the clients unless we receive the full payment for such additional services before they are provided.

CANCELLATION PROCEDURE Hotels, carriers and other suppliers related to the travel services required, may charge cancellation fees depending on the circumstances. If any charges are levied by them, these charges will billed to you through Within Earth

We must be notified in writing of any cancellation by fax or email. A notice is only considered to have been served provided that an acknowledgement and acceptance byWithin Earth is obtained. Proof of sending does not constitute proof of receipt nor acceptance of the cancellation notice.

Our cancellation charges are: Please Check www.Onlinewe.Net for Cancellation Terms & Conditions. Cancellations Terms &Conditions are sunbject to Change According to the Hotel Policy.

DISCREPANCY / COMPLAINTS Any dispute case or client's complaint must reach Within Earth within 30 days upon the return of clients to their home country. Or else, we will not entertain the complaint case as we will have been deprived of the opportunity to investigate and rectify your complaint or dispute.

CHILD FARE (02 TO 12 YEARS) Reduction per child is 50% of adult rate for daily tours and airport transfers. For packages which include meals and accommodation, the price is 75% of adult rate, provided they share the same room with two adults in a twin room with an extra bed provided. Otherwise the full adult fare applies.

Luggage allowance As a general rule, only one piece of luggage and one carry-on bag will be allowed for each client.Within Earth reserves the right to collect payment directly from the clients for any additional costs incurred for transportation of the excess luggage.